Shipping and Refunds

Shipping Policy

 

Order Processing Time: Confirmed orders will be shipped within 1 to 3 business days. We will do our best to ship your order by the end of the business day. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS.

 

We are not responsible for lost, held, or damaged packages. We are not responsible for late or miss-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. We are responsible for your new purchase until it reaches the Post Office, after that, it is out of our control.

 

Lost, Damaged, or Stolen Packages – We are not responsible for lost, damaged or stolen packages confirmed to be delivered to the address entered. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.

 

Returns

100% satisfaction guarantee, it’s that simple. 

Unhappy with your product, for whatever reason? We’ll make it right  

If you are not satisfied with any of our products, for any reason, simply return the product in its original packaging. We request that all return processes be initiated within 30 days of purchase. We will happily either refund your order or offer a replacement product that may better suit your needs. It’s completely up to you! 

Please contact us at (636) 432-1675 or sales@mysimplynatural.com and one of our Customer Care Representatives would be happy to assist you. We typically process approved return/refund requests within 1-2 business days.

 

Shipping:

 

To return your product, please ship to:

 Simply Natural

6244 MO-100 Suite 100 

Washington, MO 63090

 

Customer Care Phone Number:

(636) 432-1675

Monday – Saturday 10:30 a.m. – 6:30 p.m.CST

 

Non-returnable items:

* Gift cards

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, again. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mysimplynatural.com

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Payment Methods

For online orders, we accept payment by Visa and Mastercard. If payment is not successfully settled, due to invalid payment method, declined credit, expiration, insufficient funds or otherwise, we reserve the right to cancel your order. Orders are shipped only after receipt of full payment. For certain payment methods, you may be charged a processing fee, foreign exchange/translation fee (international orders) or other fees; you are solely responsible for the payment of all such fees.  Check with your payment method service provider for details.  Simply Natural’s Terms and Conditions, including, without limitation, the provisions regarding limitation of liability and indemnification, apply with respect to payment methods and payment processing, and Simply Natural is not responsible for any charges, errors or losses that may result from any payment method used by you for the purchase of our products.

This site contains general information about products. The information is not advice, and should not be treated as such. The general information on this website is provided ”as is” without any representations or warranties, express or implied. Simply Natural makes no representations or warranties in relation to the information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Simply Natural materials or provided by any Simply Natural representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider.

Neither Simply Natural nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other materials or provided over the phone or in email correspondence.